Terms of Sales

TERMS OF SALES

Purchasing / Terms of Sales

 

In these terms of sales (collectively referred to as the “Terms of Sales”), “Prowine Limited” or “we” or “us” means Prowine Limited and the “customer” or “you” means any person, firm, company or body which places an order with us. Please read these terms of sales carefully before using the website. By using the site or any part of it, you agree that you have read these terms of sales and that you accept and agree to be bound by them.

 

1.Sales

 

All sales are subject to our final confirmation. All orders received verbally or by email/messages are considered final. Prices are subject to change without notice. All product prices listed are in Hong Kong dollars. All wines are offered subject to remaining unsold. This current list cancels all previous lists.

IMPORTANT NOTICE: By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

 

2.Notification for ordering

 

2.1. We only accept orders for delivery in Hong Kong and Kowloon to the specified billing address.

2.2. An order means you agree to purchase products or services in accordance with the Terms of sales set out herein. After receiving your order, we will acknowledge receipt of your order by email and confirm or not the acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.

2.3. If your order has been accepted, we will confirm with you about the expected delivery date.

 

3. Faults in wine

3.1. Subject to the provisions in this Clause, all Goods delivered are non-returnable after delivery.

Where it is discovered that a bottle of wine presents faults or a bottle of wine is contaminated with cork taint (commonly known as and referred to as the “Corked Wine”), you must notify us in writing within twenty-four (24) hours (the “Notification”) and must return the corked wine or wine that present faults to us within twenty-four (24) hours from the Notification to our offices at Room 1601, 16/F, 21 Wong Chuk Hang Road, Hong Kong for our examination. We will, at our sole and absolute discretion, offer a replacement or credit in favour of you provided that:

(a) The original cork was put back in the opened corked wine/wine that present faults with at least 2/3 of the content remaining in the bottle upon return.

(b) the value of the corked wine/wine that present faults do not exceed HK$500 per bottle or the vintage of the wine is less than 10 years old;

(c) your claims are genuine as determined by us;

(d) the notification has been sent to us within 7 days after receiving the goods.

 

(d) the corked wine/wine that present faults was purchased from us and you have no Amounts Owing; and

(e) the corked wine/wine that present faults has been appropriately stored by you in accordance with the applicable Wine Storage Management Systems Certification requirements during the period of storage, and supporting documents and evidence (including photographs where appropriate) of such storage should be provided to us for assessment.

3.2. In order for us to determine that the wine was not damaged (corked or present any faults) due to any fault of yours, we may request for additional information or documents from you as we may deem appropriate in our sole and absolute discretion.

3.3. Wine or champagne above HK$500 per bottle or over 10 years old shall not be refunded in any event.

3.4. You can make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

3.5. If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).

3.6. In exceptional case at our sole discretion, we will refund the amount paid to your credit card bank account (takes about 4-6 weeks).

3.7. The value of the refund for cancellation is dependent upon how much notice is given as set out below at 3.8 and 3.9.

3.8. Seven (7) days or less after the confirmed order: full refund.

3.9. Eight (8) days or more after the confirmed order: no refund.

3.10. We are not obliged to deliver any replacement of the Goods to any address outside of Hong Kong.

 

4. Exchange and refund

4.1. All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. You are entitled to exchange products which are found to be damaged or not in good condition upon delivery.

In such case, Claims (if any) must be communicated at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.

 

4.2. Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.

4.3. All gift items must be returned together with the returned products. Otherwise, the retail value of the gift item would be deducted from the refund.

4.4. If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).

4.5. In exceptional case at our sole discretion, we will refund the amount paid to your credit card bank account (takes about 4-6 weeks).

 

5. Cancellation

5.1. You may not cancel your order once placed. Should you wish to request a cancellation of your order after placement, please contact us via email.

5.2. Cancellation of an order (including any orders that we have accepted or for which we have issued an invoice) will only be considered if received in writing from the customer and accepted in writing by the Company at its sole discretion under special circumstances.

5.3. Any cancellation agreed by the Company is on the condition that all costs, expenses and losses incurred by the Company to be paid forthwith to the Company by the customer.